FAQs

Pool Design and Construction

How long does the pool design process take?

Once we’ve had an initial discussion with you and visited your site, we’ll usually get a design and quote to you within a week. 

Once I’ve approved the design and we’ve signed the contract, how long will it take to build my pool?

The pool build process usually takes 8 – 20 weeks, including council approvals.

How big can my pool be?

Your pool size naturally depends on how much space you have available but we can build to virtually any size or shape.

How long does the pool design process take?

Once we’ve had an initial discussion with you and visited your site, we’ll usually get a design and quote to you within a week. 

Why are concrete in-ground pools best?

We design and build concrete pools because they offer maximum flexibility when it comes to design options. 

Do I need a pool fence?

All swimming pools and spas must be fenced by law.  Pool fences have specific height requirements, can’t be climbable by young children and must include self-latching gates. 

Does my pool need to be certified?

Yes – your pool must comply with relevant safety standard and have a Pool Safety Certificate.  We inspect and provide Gold Coast Pool Certification and Tweed Heads Compliance Certificates for your pool. 

 

Pool Maintenance

Can you service my pool for me?

Absolutely we can!  Here at Banora Pools we provide regular pool servicing for pool owners all over the Gold and Tweed Coasts. 

How often do I need to add chemicals?

You should check your pool’s chlorine and pH levels a couple of times a week and after heavy rain.  Chemicals should be added as needed after each check.  It’s a good idea to get your pool serviced by Banora Pool every 2 to 4 weeks to ensure you have the correct water balance. 

Help – my pool has turned green! What can I do?

If your pool has turned green you probably aren’t using sufficient sanitiser or you’re not running the pump and filter as often as you should.  You can bring a water sample along to our pool shop or better still, ask us to come out and take a look at your pool so we can check everything is working as it should and fix the problem.

Why is my pool water cloudy?

Cloudy water is often an early indication that you’re not using enough chlorine or filtration is inadequate, although it can also occur after a storm.  If the cloudiness lasts more than 24 hours, contact us and we’ll come and check your water balance.

My pool seems to be losing water – how do I check for leaks?

Water is often lost to natural evaporation but a quick and easy way to check if your pol is leaking is to place a bucket filled with water on the pool step.  You’ll need to weigh it down with a brink or rock.   Make sure the water level on the inside of the bucket is the same as on the outside.    Mark a line at the water level on the inside and outside and leave for 24 hours.  If after this time there is a bigger drop from the line on the outside of the bucket, you probably have a water leak.  To investigate further, test again with the pump on and then with the pump off.  Then call us and we’ll investigate further for you.

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